USER FAQ

User frequently asked questions.

SIGN UP: How do students participate in the rentals program?
First Deposit Download the free Fill it Forward App from the Google Play or Apple Store. Pay a one-time, non-refundable fee for your first container a...
Fri, 19 Aug, 2022 at 8:35 AM
DEPOSIT: When I try to register my container it says “Invalid code, please try again.”
This means that the 4-digit number has already been used by a program participant. If you have not registered this container code yourself, you will need to...
Fri, 19 Aug, 2022 at 8:35 AM
CHECK OUT: I can’t find the check mark to show I have available credit.
If the check mark screen has been closed, the user can show the Rental by viewing the Rental history, which is time stamped. Select ‘Profile Icon’ (Top Left...
Fri, 19 Aug, 2022 at 8:36 AM
RETURN: How do I complete my container return?
The return process requires two unique scans for return validation. First, you must scan the return sign with the Fill it Forward App. Next, you must valida...
Fri, 19 Aug, 2022 at 8:36 AM
RETURN: I returned my container, but forgot to scan the return poster first.
Contact your Food Service Manager for assistance. Without scanning the return poster and validating the return (by scanning the QR Code on the container wit...
Fri, 19 Aug, 2022 at 8:37 AM
CREDITS: When trying to borrow my next container it says ‘X’ error message.
This means that you have no more credits available to rent another container. You can either pay another rental fee, or return your previously borrowed cont...
Fri, 19 Aug, 2022 at 8:37 AM
CREDITS: How many containers can I rent at one time?
There is no limit to how many containers a user can rent. The number of containers a user has checked out can be seen on the Fill it Forward App by clicking...
Fri, 19 Aug, 2022 at 8:37 AM