USER FAQ
User frequently asked questions.
First Deposit Download the free Fill it Forward App from the Google Play or Apple Store. Pay a one-time, non-refundable fee for your first container a...
Fri, 19 Aug, 2022 at 8:35 AM
This means that the 4-digit number has already been used by a program participant. If you have not registered this container code yourself, you will need to...
Fri, 19 Aug, 2022 at 8:35 AM
If the check mark screen has been closed, the user can show the Rental by viewing the Rental history, which is time stamped. Select ‘Profile Icon’ (Top Left...
Fri, 19 Aug, 2022 at 8:36 AM
The return process requires two unique scans for return validation. First, you must scan the return sign with the Fill it Forward App. Next, you must valida...
Fri, 19 Aug, 2022 at 8:36 AM
Contact your Food Service Manager for assistance. Without scanning the return poster and validating the return (by scanning the QR Code on the container wit...
Fri, 19 Aug, 2022 at 8:37 AM
This means that you have no more credits available to rent another container. You can either pay another rental fee, or return your previously borrowed cont...
Fri, 19 Aug, 2022 at 8:37 AM
There is no limit to how many containers a user can rent. The number of containers a user has checked out can be seen on the Fill it Forward App by clicking...
Fri, 19 Aug, 2022 at 8:37 AM