Food service administration frequently asked questions.

VIDEO: Rentals How it Works
Our video:
Wed, 10 Aug, 2022 at 2:03 PM
SIGN UP: How do students participate in our Rentals Program?
First Deposit Download the free Fill it Forward App from the Google Play or Apple Store. Pay a one-time, non-refundable fee for your first container a...
Fri, 19 Aug, 2022 at 8:26 AM
SIGN UP: Can students sign up using their student ID instead of email?
No. In order to create an account on the Fill it Forward App, users must provide an email, nickname (screen name), and password. We encourage students to si...
Fri, 19 Aug, 2022 at 8:27 AM
SCENARIO: Student swipes away checkmark before showing cashier.
If the check mark screen has been closed, the user can show the rental by viewing the rental history, which is time stamped. Select ‘Profile Icon’ (Top Left...
Fri, 19 Aug, 2022 at 8:28 AM
APP: How are students added into our Private Group?
Students are added to the schools Private Group when they first scan the QR Code on the container tag. 
Fri, 19 Aug, 2022 at 8:29 AM
APP: How is a draw ticket earned?
A draw ticket will be awarded to participants every time a container is rented. (Draw tickets will not be double counted when returning containers.)
Fri, 19 Aug, 2022 at 8:30 AM
APP: Can we message users who have not returned a container?
One person serves as the account admin of the program, and only this person has access to the Fill it Forward Client Portal.  In the Fill it Forward Cli...
Fri, 19 Aug, 2022 at 8:30 AM
APP: Will the Rentals program impact my Group scan totals, charitable giving, and environmental metrics?
Yes, during the rental process, when a user scans the container tag (for sign out), this contributes to the group reuses, current charitable projects, and e...
Fri, 19 Aug, 2022 at 8:31 AM
APP: Can we customize the message notifications?
The message notification cannot be customized. The standard message will read: “Remember to return your reusables.”
Fri, 19 Aug, 2022 at 8:32 AM
APP: Can the Fill it Forward App integrate with another mobile app?
Not at the moment.
Wed, 10 Aug, 2022 at 1:24 PM