TROUBLESHOOTING TIPS

General Troubleshooting
We are sorry to hear you’ve experienced an issue with the Fill it Forward App. Follow these 3 troubleshooting steps:   1. Clear app caches by going to Acc...
Wed, 19 Jan, 2022 at 11:03 AM
Cannot remember password
You can reset your password by tapping the "Forgot Password" link on the sign in screen within the app.    You should receive an email. If you d...
Wed, 19 Jan, 2022 at 11:03 AM
App is not scanning
We are sorry to hear you’ve experienced an issue with the Fill it Forward App. First, try exiting out of the app and then going back in. Next, try c...
Wed, 19 Jan, 2022 at 11:04 AM
Stuck on a white screen
We are sorry to hear you’ve experienced an issue with the Fill it Forward app. Please follow these 3 troubleshooting steps:   1. Clear app caches by go...
Wed, 19 Jan, 2022 at 11:04 AM
Lost my streak
Please follow these 3 troubleshooting steps:   1. Clear app caches by going to Account Setting > App Caches  2. Exit and re-enter your app. (You may n...
Wed, 19 Jan, 2022 at 11:05 AM
Enter Debug Mode
We are sorry to hear you’ve experienced an issue with the Fill it Forward App. At times we may require a bit more information for us to best support you...
Wed, 19 Jan, 2022 at 11:05 AM
Fully exit the App
To ensure you are using the most up-to-date version of the Fill it Forward App, it’s important to fully close and then re-open it.  1. Ensure the phone ...
Wed, 19 Jan, 2022 at 11:05 AM