One person serves as the account admin of the program, and only this person has access to the Fill it Forward Client Portal. 

In the Fill it Forward Client Portal, select the ‘Deposit Program’ tab, then select your group in the drop-down menu. Scroll down to the bottom of the page, and you will see the ‘Outstanding Reusables’ table. There is a coral coloured tab on the right, ‘SEND REMINDERS’, which, when pushed, will send a note to all users listed in the table with the following message: “Remember to return your reusables.” This message cannot be customized.