Fill it Forward

TOP 5 6

• Where do I download the Fill it Forward App?
• What is a B-Corporation?
• How are Giving Projects funded?
• What does the Friends for Life™ Guarantee cover?
• What is the Cupanion Bottle made from?

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CO-BRAND & BULK ORDERS 5

• Can I order in bulk for my organization?
• Can I customize Fill it Forward products?
• Do you offer design support?
• Can I customize the Fill it Forward App?
• What are the bulk production turnaround times?

NEW FILL IT FORWARD 'QR CODE' TAG + WEB APP 8

• Does my Fill it Forward Tag with a barcode still work?
• How does the New Fill it Forward Tag work?
• What is the new Fill it Forward Web App?
• How do I scan the Fill it Forward QR Code?
• Do I need to download the Fill it Forward Mobile App?

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FOOD SERVICE ADMINISTRATION FAQ 17

• VIDEO: Rentals How it Works
• SIGN UP: How do students participate in our Rentals Program?
• SIGN UP: Can students sign up using their student ID instead of email?
• SCENARIO: Student swipes away checkmark before showing cashier.
• APP: How are students added into our Private Group?

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USER FAQ 7

• SIGN UP: How do students participate in the rentals program?
• DEPOSIT: When I try to register my container it says “Invalid code, please try again.”
• CHECK OUT: I can’t find the check mark to show I have available credit.
• RETURN: How do I complete my container return?
• RETURN: I returned my container, but forgot to scan the return poster first.

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FILL IT FORWARD TAGS 10

• Does every product come with a Fill it Forward Tag?
• Can I use the Fill it Forward Tag on a reusable I already own?
• What’s the difference between a Fill it Forward Cup and Bottle Tag?
• Where is the best place to put my Fill it Forward Tag?
• Can I connect more than one reusable to my user account?

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FILL IT FORWARD REUSABLES 7

• What does the Friends for Life™ Guarantee cover?
• Do you sell replacement parts?
• What is the Cupanion Bottle made from?
• Can I put carbonated beverages in the Cupanion Bottle?
• How are Fill it Forward products eco-friendly?

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PRODUCT CARE INSTRUCTIONS 3

• Cupanion Bottle Care
• Stainless Steel Product Care
• Glass Product Care

GETTING STARTED 5

• Where can I download the Fill it Forward App?
• How do I use the Fill it Forward App?
• Is the Fill it Forward App free to download?
• Can the Fill it Forward App be used without a mobile device?
• Is the Fill it Forward App available outside of North America or in other languages?

SCANNING 4

• Is there a scan limit?
• How are the environmental footprint metrics calculated?
• Why is my reuse represented through diversion metrics?
• Do you sell my data?

GIVING PROJECTS 7

• What charities are featured in the Fill it Forward App?
• How are Giving Projects selected?
• How are Giving Projects funded?
• What is WASH?
• Can we support a different charity?

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PERSONALIZATION 5

• How do I add a second bottle?
• How do I change the size of my water bottle?
• How do I add reusable bag tracking to my user profile?
• How do I change my screen name?
• How do I rejoin a Custom Group?

TROUBLESHOOTING TIPS 7

• General Troubleshooting
• Cannot remember password
• App is not scanning
• Stuck on a white screen
• Lost my streak

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SHIPPING 5

• Do you offer free shipping?
• When will my order ship?
• Where do you ship?
• How long will the delivery take?
• What are the shipping options?

TRACKING 2

• How do I track my order?
• Why is my delivery delayed?

RETURNS 1

• Return Policy

Privacy policy 0

Opt-out policy 0