Cupanion Product FAQ

What does your Friends for Life guarantee cover?
Our Friends for Life guarantee covers any manufacturing defect for the lifetime of the product. What is considered a manufacturing defect? Shattering...
Mon, 30 Sep, 2019 at 3:47 PM
How is the Cupanion bottle eco-friendly? It is made of plastic!
That's a great question! At Cupanion we are committed to creating products that inspire the world to reuse. All of our plastic products are BPA/BPS...
Mon, 30 Nov, 2020 at 11:29 AM
Help! My Cupanion bottle smells moldy/dirty
We want your Cupanion bottle to last a lifetime! Here are some tips on you how you can keep your Cupanion bottle clean: Wash it in a dishwasher if ...
Mon, 7 Oct, 2019 at 11:54 AM
Can the Cupanion Bottle be used for for hot beverages?
We generally don't recommend that you use the bottle for hot liquids since it doesn't have a sleeve and is single-walled so it will heat up to the...
Fri, 11 Oct, 2019 at 11:00 AM
Do you sell replacement parts?
Yes we do! You can purchase replacement parts for select products here.
Tue, 14 Jul, 2020 at 9:03 AM
Help! My brand new bottle smells strongly of “plastic”
Although the brand new bottle may smell “plasticky”, this is in fact from our bottle inserts which are printed with vegetable-based inks - which can smell s...
Wed, 4 Mar, 2020 at 4:27 PM
Can I send product parts back to be repurposed?
Yes, as part of our product component reclamation strategy if you have any damaged, unused, or unwanted Fill it Forward product parts please return them to ...
Thu, 26 Aug, 2021 at 2:19 PM