We're sorry to hear you're having an issue with the app. Please try the following troubleshooting tips to resolve the issue:


  • Exit and re-enter the app
  • Ensure you have a data connection, try disconnecting from wifi if you are connected.
  • Un-install and re-install the app
  • Android: Go to your 'application manager' > select 'Fill it Forward' > select 'storage' > tap 'delete data/cache', from there try opening the app again.
  • iOS: Go to your 'settings' > select 'general' > select 'iPhone Storage' > select "Fill it Forward' > select 'delete app', from there try downloading the app again