Fill it Forward
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888.824.7375
Knowledge base
General
FAQ
3
How do you give to your charitable partners? How does your business model work?
I got a custom Fill it Forward stickers but lost it, will you send me a new one?
Are your products and stickers customizable?
Fill it Forward Giving Information
3
How are projects funded?
How are the projects selected?
Can we support a different charity?
Product Support
Cupanion Product FAQ
6
What does your Friends for Life guarantee cover?
How is the Cupanion bottle eco-friendly? It is made of plastic!
Help! My Cupanion bottle smells moldy/dirty
Can the Cupanion Bottle be used for for hot beverages?
Do you sell replacement parts?
See all 6 articles
Cupanion Product Care Instructions
3
Tritan Products Care Instructions
Stainless Steel Product Care Instructions
Glass Cupanion Product Care Instructions
Fill it Forward Product FAQ
5
If I lose my Fill it Forward sticker will I lose my progress?
Are your Fill it Forward stickers waterproof?
Can I have multiple stickers tied to one account?
Why does it take a long-time for my stickers to arrive in the mail?
What is the difference between a cup and bottle sticker?
Fill it Forward App Support
FAQ
8
Is your app free to download?
Where can I download the Fill it Forward app?
I got a Fill it Forward sticker, can I just sit here and scan it over and over again?
Is your app available outside of North America?
Where do you get your environmental metrics?
See all 8 articles
Troubleshooting Tips
2
Help! My app is stuck on a white screen, how can I fix it?!?!
Help! I got a new phone and can't remember my password
Fill it Forward App 4.0.0
6
Will my Fill it Forward sticker still continue to work with the new app?
Will my account still work with the new app?
Help my I lost my streak when I migrated over to the new app!
Help! I reset my password but did not receive the link.
How do I change my screen name within the app?
See all 6 articles
Orders and refunds
Your order
2
Tracking your order
Return Policy
Shipping FAQs
2
How long will the delivery take?
Shipping Policy
Information collected
Privacy policy
0
Opt-out policy
0
Help Desk Software
by Freshdesk